Acceptable Use Policy

Last Updated: October 10, 2025

By accessing or using Eloquent AI’s Platform Services or associated software, you agree to this Acceptable Use Policy (AUP), which complements the terms of any Services Agreement and/or Eloquent AI’s Terms of Use (“Agreement”). All capitalised terms in this AUP hold the same meaning as in the Agreement. If you’re using the Platform Services on behalf of an organisation, you confirm that you have the authority to bind that organisation to this AUP, and all references to “you” in this policy apply to your organisation as well. Eloquent AI may update this AUP by posting changes on our website.

Data Protection. When you use the Platform Services to process personal data for your end-users, you act as Controller and Eloquent AI acts as Processor in accordance with our Data Processing Addendum (DPA). The DPA forms part of your agreement with us and prevails to the extent necessary to comply with applicable data protection laws.

For safety, compliance, and platform integrity, Eloquent AI may monitor usage for abuse detection and policy compliance and may suspend or restrict access where a breach is suspected or confirmed.

Prohibited Activities

To maintain the integrity, security, and proper use of Eloquent AI’s Platform Services, you agree not to:

1. Interfere with the Platform Services:

  • Modify, reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to access the human-readable form of the Platform Services.
  • Create adaptations, translations, or derivative works based on the Platform Services.
  • Undertake benchmarking or performance testing of the Platform Services or publish comparative results without prior written approval.
  • Attempt to bypass or defeat model safety features, jailbreak protections, or other safeguards.

2. Circumvent Usage Restrictions:

  • Bypass or attempt to bypass user limits or usage restrictions built into the Platform Services.
  • Remove any proprietary notices, branding, or ownership labels from Eloquent AI’s technology.
  • Circumvent authentication, rate limits, throttling, or usage caps.

3. Unauthorised Sharing or Distribution:

  • Disseminate, market, sublicense, rent, lease, or lend the Platform Services or any part of it to third parties, or operate a service bureau without consent.

4. Tampering and Unauthorised Access:

  • Interfere with, disrupt, destroy, or unlawfully access server networks, data, or other assets belonging to Eloquent AI or its partners.
  • Use the Platform Services in restricted or sanctioned countries or territories or access features where such use is prohibited.
    Upload malware, malicious prompts, or other content intended to degrade security or performance.

5. Unethical Use:

  • Use the Platform Services to build competitive products, copy ideas, or replicate features.
  • Input malicious prompts or attempt to manipulate the Platform Services to:
    a) generate harmful, illegal, or offensive content;
    b) reveal sensitive or confidential information;
    c) deviate from its intended programming.
    Scrape or harvest data at scale, or attempt to extract other users’ credentials or personal data.

6. Improper Use of Generative AI Features:

  • Generate medical, legal, financial, immigration, or other professional advice or portray outputs as such.
  • Produce content that could lead to biased or unfair treatment of individuals or protected classes.
    Make solely automated decisions that produce legal or similarly significant effects on an individual without appropriate human review, transparency, and a lawful basis.
  • Mislead others by claiming generative AI outputs were created by humans; create synthetic/edited media (deepfakes or voice clones) without clear labelling and all required consents.

7. General Misuse:

  • Engage in activities that infringe on Eloquent AI’s intellectual property rights or those of third parties.
  • Violate any applicable laws, including export control and sanctions regulations.
  • Conduct fraudulent, harmful, deceptive, defamatory, harassing, or abusive activities.
  • Compromise network security, crack passwords, or circumvent encryption.
  • Send unsolicited or unlawful communications, including spam or non-compliant telemarketing messages.
  • Automate processes, such as spam or unauthorised data scraping, that interfere with the Platform Services’ performance.

8. Prohibited Data (do not submit):
 Unless expressly permitted in a signed Services Agreement and implemented with appropriate safeguards, do not input:

  • Special-category/sensitive data (e.g., health, biometric/faceprints/voiceprints, precise geolocation, union membership, racial/ethnic origin), children’s data, or criminal-records data;
  • Payment card data beyond truncated PAN or tokenised values;
  • Government-issued identifiers (e.g., full passport/SSN/NINO) except where strictly necessary and lawfully justified;
  • Credentials and secrets (e.g., seed phrases, private keys, API client secrets, production passwords/SSH keys);
  • Data subject to ITAR, classified controls, or other export-restricted regimes.

For details of our processing, security measures, sub-processors, and international transfer safeguards, please see the DPA and our Sub-processor List.

Limited Exception for Testing

You may evaluate, train, or improve your instance of Eloquent AI’s Platform Services in ways that might otherwise violate this AUP, provided:

  1. Such activities comply with Eloquent AI’s Vulnerability Disclosure Policy and any written permissions we provide.

  2. You promptly report to Eloquent AI any:
    • security vulnerabilities;
    • harmful or illegal content;
    • unauthorised exposure of third-party confidential information.

You remain responsible for ensuring compliance with all applicable laws related to the content you handle, including retention, destruction, and reporting requirements.

Reporting Abuse

Report abuse, security issues, or policy concerns to privacy@eloquentai.co (include timestamps, request IDs, and relevant logs to assist investigation).

Contact

Eloquent AI, Inc.
456 Montgomery Street, Suite 180, San Francisco, CA 94104, United States
privacy@eloquentai.co 

‍